Web Africa very very bad service

I ordered fibre at my new place the fibre is active since the 2-4-2024 to day is the 4th i don't have a router but Web Africa send me a mail that they want me up and running ASAP ,since the 3rd of this month i have been trying to talk to them on Whats app spoke to on lady she said she will get back to I'm still waiting two days with no joy nothing from the courier and Web Africa is missing in action and nobody gets back to you at all very very poor service .