Web Africa useless service

I am placing this correspondence on record. I have attempted to provision my line on four separate occasions today. Despite the installer confirming that the line is active, your system and support agents continue to advise that it is not. This constitutes a clear failure in service delivery and raises concerns regarding the accuracy and integrity of your internal processes.

Furthermore, one of my orders was cancelled without my authorization and subsequently reissued. This action was taken unilaterally and has caused unnecessary delays and inconvenience. Such conduct may amount to procedural negligence and a breach of the duty of care owed to me as a paying customer.

I hereby request immediate escalation to a senior technical and management representative. I require: 1. Written confirmation of my line status; 2. Immediate and correct provisioning of the service; and 3. A detailed explanation for the repeated provisioning failures and the unauthorized cancellation of my order.

Should this matter remain unresolved, I will have no alternative but to consider further formal steps, including lodging complaints with the relevant regulatory bodies for electronic communications and consumer protection.