WEB AFRICA USELESS IN EVERY WAY

Worst customer care I have ever received in my life . When I joined I had a 20 meg upload and download witch was around R700 a month . There after they started charging me R1100 . When I tried contacting them they said I can only use the what's app system witch is a ****** headache .

You wait forever for someone to get InTouch with you and then they argue with you to say it is a promotion running . I informed them please show me where I agreed to this so called promotion and where did I give any permission to just chop and change my plan as they please they went offline . After months of struggling they said they see there was a mistake on my account and they will " escalate the matter " witch obviously never happened .

More months went passed and every time I had to log the same complaint . Finally my patience had ran out and I requested for my account to be closed . I cannot deal with people on what's app is purely unprofessional and they don't have a working email . they don't even have a phone number so it begs the question how do they deal with clients and their complaints ? Simple answer they don't care.

After the cancelation request they didn't want to close the account and said they will give me a better option for the same amount they have wrongly taken off . I kept on declining the offer and finally it was canceled . I then send back their router as per their request and in the time frame too.

Month later they hitting me with a bill for R4000 . they have taken so much money off my account wrongly , they don't want to give a refund and now harassing me to be handed over is the last straw . if I don't come right here I will go to every other social media , news and even court if I have to . I wont be bul**** and I am not afraid to take this further . I hope everyone that does read this think twice before wasting their time and money with web Africa !