Web-Africa - ********* behaviour!!!

I am bitterly unhappy with Web-Africa!! It is so easy for them to take my money from my credit card, but when one wants to ccld, it is harder than giving birth to a grown porcupine. I have been trying to ccld since July 2018. As soon as I think it is done, they deduct MORE money from my credit card. Is this how they make money - prey on people like me? I had a phone call yesterday informing me that I owe them more money!! Now Web-Africa cannot confirm who opened this account, BUT I have to pay since they have terms and conditions!!! To make things even worse, one hold on for approx. 40 minutes before somebody assists, does this mean they have so many UNHAPPY customers?????? And on top of this, there is NEVER but NEVER a manager available to assist. I have asked so many times to talk to a manager, just somebody in a higher position who could make decisions on resolving a very unhappy customer, TO NO AVAIL. One NEVER EVER gets to speak to a manager!!! This is NO way to run a business. Honestly.