UM
Unathi M
1 reviews | Active since Sept 2024
03 Apr 2026, 15:10
Web Africa — Unauthorized debit after repeated cancellation requests
I requested cancellation of my Web Africa line on 10 February 2025 — not once, but many times — as I was unhappy with their service. Their agent confirmed it would automatically cancel after a few days. Despite this, Web Africa debited R429 from my account on 1 April 2025 without authorization.
I never signed any debit order mandate with PayFast or Web Africa. I only ever paid via one-time payment links. When I queried the debit, agents claimed the line was "still active" because I supposedly didn’t submit a "formal request" — which is false, as I have chat proof of my repeated cancellation requests and their confirmation.
When I pushed for a refund, the agent ended the chat without resolution.
Web Africa has no authorization to debit my account and is refusing to refund an unauthorized transaction. Avoid this company.
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
07 Apr 2026, 09:17Hi Unathi, Over the Easter weekend, we may not have been able to respond to all incoming messages immediately. Your experience and support are important to us, and we are actively working to address every query.This is an automated follow-up to ensure you’re fully supported. Please send us a private message for any assistance, and we’ll reply as quickly as possible.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 09:17
Official
Hi Unathi, Over the Easter weekend, we may not have been able to respond to all incoming messages immediately. Your experience and support are important to us, and we are actively working to address every query.This is an automated follow-up to ensure you’re fully supported. Please send us a private message for any assistance, and we’ll reply as quickly as possible.Warm regards,
Webafrica Crew
Webafrica Crew
UM
Unathi M's updateReviewer Update
08 Apr 2026, 14:09Hi Webafrica Crew,
“Easter weekend” does not explain the last 2+ months.
I submitted my cancellation in February 2025. To date, you have still not confirmed or actioned my cancellation. You ignored my follow-ups, your support mailbox is unmanned, and your agents ended the chat when I requested a refund for the unauthorised 1 April 2025 debit.
I have chat proof of multiple cancellation requests and your confirmation. I did not sign any contract authorising ongoing debits after cancellation. Continuing to debit me is ******** under the Consumer Protection Act.
Bank chargeback is in progress. Formal complaints have been lodged with ICASA and the NCC.
“Private message” is not acceptable. Please confirm here, publicly:
1. My line is cancelled effective February 2026
2. The 1 April 2026 debit refunded immediately
“Easter weekend” does not explain the last 2+ months.
I submitted my cancellation in February 2025. To date, you have still not confirmed or actioned my cancellation. You ignored my follow-ups, your support mailbox is unmanned, and your agents ended the chat when I requested a refund for the unauthorised 1 April 2025 debit.
I have chat proof of multiple cancellation requests and your confirmation. I did not sign any contract authorising ongoing debits after cancellation. Continuing to debit me is ******** under the Consumer Protection Act.
Bank chargeback is in progress. Formal complaints have been lodged with ICASA and the NCC.
“Private message” is not acceptable. Please confirm here, publicly:
1. My line is cancelled effective February 2026
2. The 1 April 2026 debit refunded immediately
UM
Unathi M's update08 Apr 2026, 14:09
Reviewer Update
Hi Webafrica Crew,
“Easter weekend” does not explain the last 2+ months.
I submitted my cancellation in February 2025. To date, you have still not confirmed or actioned my cancellation. You ignored my follow-ups, your support mailbox is unmanned, and your agents ended the chat when I requested a refund for the unauthorised 1 April 2025 debit.
I have chat proof of multiple cancellation requests and your confirmation. I did not sign any contract authorising ongoing debits after cancellation. Continuing to debit me is ******** under the Consumer Protection Act.
Bank chargeback is in progress. Formal complaints have been lodged with ICASA and the NCC.
“Private message” is not acceptable. Please confirm here, publicly:
1. My line is cancelled effective February 2026
2. The 1 April 2026 debit refunded immediately
“Easter weekend” does not explain the last 2+ months.
I submitted my cancellation in February 2025. To date, you have still not confirmed or actioned my cancellation. You ignored my follow-ups, your support mailbox is unmanned, and your agents ended the chat when I requested a refund for the unauthorised 1 April 2025 debit.
I have chat proof of multiple cancellation requests and your confirmation. I did not sign any contract authorising ongoing debits after cancellation. Continuing to debit me is ******** under the Consumer Protection Act.
Bank chargeback is in progress. Formal complaints have been lodged with ICASA and the NCC.
“Private message” is not acceptable. Please confirm here, publicly:
1. My line is cancelled effective February 2026
2. The 1 April 2026 debit refunded immediately
Webafrica's replyOfficial
08 Apr 2026, 14:15Hi Unathi.
We hear your frustration and understand how concerning this situation is, especially after multiple cancellation requests and follow-ups without a clear resolution. You’re absolutely right to expect clear communication and proper handling of your account. To get this resolved properly, we’ve arranged for our support team to urgently review your profile, including your cancellation history and billing. They will email you directly with a full update and clear next steps as soon as possible. We appreciate you bringing this to our attention and are committed to getting this sorted for you.
Warm regards,
Webafrica Crew
We hear your frustration and understand how concerning this situation is, especially after multiple cancellation requests and follow-ups without a clear resolution. You’re absolutely right to expect clear communication and proper handling of your account. To get this resolved properly, we’ve arranged for our support team to urgently review your profile, including your cancellation history and billing. They will email you directly with a full update and clear next steps as soon as possible. We appreciate you bringing this to our attention and are committed to getting this sorted for you.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 14:15
Official
Hi Unathi.
We hear your frustration and understand how concerning this situation is, especially after multiple cancellation requests and follow-ups without a clear resolution. You’re absolutely right to expect clear communication and proper handling of your account. To get this resolved properly, we’ve arranged for our support team to urgently review your profile, including your cancellation history and billing. They will email you directly with a full update and clear next steps as soon as possible. We appreciate you bringing this to our attention and are committed to getting this sorted for you.
Warm regards,
Webafrica Crew
We hear your frustration and understand how concerning this situation is, especially after multiple cancellation requests and follow-ups without a clear resolution. You’re absolutely right to expect clear communication and proper handling of your account. To get this resolved properly, we’ve arranged for our support team to urgently review your profile, including your cancellation history and billing. They will email you directly with a full update and clear next steps as soon as possible. We appreciate you bringing this to our attention and are committed to getting this sorted for you.
Warm regards,
Webafrica Crew
UM
Unathi M's updateReviewer Update
12 Apr 2026, 01:59Update 12 April 2026:
Webafrica rep**** here 08 April and phoned me the same day. Your agent confirmed multiple failed cancellation requests were on record and promised a full refund of the 1 April 2026 debit before Friday 10 April.
It is now Sunday. No refund. No email update as promised in your reply above.
This is now a breach of your own commitment. When will the refund reflect? I will update this review once resolved.
Webafrica rep**** here 08 April and phoned me the same day. Your agent confirmed multiple failed cancellation requests were on record and promised a full refund of the 1 April 2026 debit before Friday 10 April.
It is now Sunday. No refund. No email update as promised in your reply above.
This is now a breach of your own commitment. When will the refund reflect? I will update this review once resolved.
UM
Unathi M's update12 Apr 2026, 01:59
Reviewer Update
Update 12 April 2026:
Webafrica rep**** here 08 April and phoned me the same day. Your agent confirmed multiple failed cancellation requests were on record and promised a full refund of the 1 April 2026 debit before Friday 10 April.
It is now Sunday. No refund. No email update as promised in your reply above.
This is now a breach of your own commitment. When will the refund reflect? I will update this review once resolved.
Webafrica rep**** here 08 April and phoned me the same day. Your agent confirmed multiple failed cancellation requests were on record and promised a full refund of the 1 April 2026 debit before Friday 10 April.
It is now Sunday. No refund. No email update as promised in your reply above.
This is now a breach of your own commitment. When will the refund reflect? I will update this review once resolved.
Webafrica's replyOfficial
13 Apr 2026, 13:01Hi Unathi, thank you for bringing this back to our attention, we understand your frustration given that the refund timeline shared with you has not been met and there’s been no update since. We’ve submitted a follow-up on your case to urgently check the status of the cancellation and the promised refund. We will come back to you as soon as we have a confirmed update on when the refund will reflect. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:01
Official
Hi Unathi, thank you for bringing this back to our attention, we understand your frustration given that the refund timeline shared with you has not been met and there’s been no update since. We’ve submitted a follow-up on your case to urgently check the status of the cancellation and the promised refund. We will come back to you as soon as we have a confirmed update on when the refund will reflect. Warm regards,
Webafrica Crew
Webafrica Crew
UM
Unathi M's updateReviewer Update
13 Apr 2026, 13:30Following up is not an update. It’s stalling. Since 01 April you took my money. Promised refund by 10 April. Still no money, no update, no response to my emails.
UM
Unathi M's update13 Apr 2026, 13:30
Reviewer Update
Following up is not an update. It’s stalling. Since 01 April you took my money. Promised refund by 10 April. Still no money, no update, no response to my emails.
Webafrica's replyOfficial
13 Apr 2026, 13:32Hi Unathi, thank you for your message, we understand your frustration, especially given the missed refund timeline and the lack of communication since then.We’ve requested the team to provide a clear update on your refund, and you will be sent an email as soon as there is confirmed feedback.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:32
Official
Hi Unathi, thank you for your message, we understand your frustration, especially given the missed refund timeline and the lack of communication since then.We’ve requested the team to provide a clear update on your refund, and you will be sent an email as soon as there is confirmed feedback.Warm regards,
Webafrica Crew
Webafrica Crew
UM
Unathi M's updateReviewer Update
14 Apr 2026, 14:44Update 14 April 2026
Still no refund or contact!
Still no refund or contact!
UM
Unathi M's update14 Apr 2026, 14:44
Reviewer Update
Update 14 April 2026
Still no refund or contact!
Still no refund or contact!
Webafrica's replyOfficial
14 Apr 2026, 15:01 Hi Unathi,
We have reached out to the team that deals with all refund queries. They are actively reviewing the account and will email you with an update and details on the next steps ASAP.
***
Warm regards,
Webafrica Crew
We have reached out to the team that deals with all refund queries. They are actively reviewing the account and will email you with an update and details on the next steps ASAP.
***
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 15:01
Official
Hi Unathi,
We have reached out to the team that deals with all refund queries. They are actively reviewing the account and will email you with an update and details on the next steps ASAP.
***
Warm regards,
Webafrica Crew
We have reached out to the team that deals with all refund queries. They are actively reviewing the account and will email you with an update and details on the next steps ASAP.
***
Warm regards,
Webafrica Crew
UM
Unathi M's updateReviewer Update
15 Apr 2026, 14:1815 April 2026
Still no refund or contact!
Still no refund or contact!
UM
Unathi M's update15 Apr 2026, 14:18
Reviewer Update
15 April 2026
Still no refund or contact!
Still no refund or contact!
Webafrica's replyOfficial
15 Apr 2026, 14:21 Hi Unathi, We understand your frustration regarding the delay in receiving your refund and the lack of recent contact. This matter is currently in progress with our finance team, who are reviewing and processing the request. We have also followed up to ensure it is being attended to with urgency. You will receive feedback as soon as there is an update on the status of your refund. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Apr 2026, 14:21
Official
Hi Unathi, We understand your frustration regarding the delay in receiving your refund and the lack of recent contact. This matter is currently in progress with our finance team, who are reviewing and processing the request. We have also followed up to ensure it is being attended to with urgency. You will receive feedback as soon as there is an update on the status of your refund. Warm regards,
Webafrica Crew
Webafrica Crew
UM
Unathi M's updateReviewer Update
15 Apr 2026, 14:23From the 01 of April today is the 15 you keep on saying the same thing
UM
Unathi M's update15 Apr 2026, 14:23
Reviewer Update
From the 01 of April today is the 15 you keep on saying the same thing
Webafrica's replyOfficial
15 Apr 2026, 14:26Hi Unathi, we understand your frustration, especially given the time that has passed since 01 April without resolution. We’ve escalated your refund query again with our finance team and requested immediate prioritisation and a clear status update. The team is currently reviewing the case to confirm what has caused the delay and to finalise the next steps. We will come back to you with a concrete update as soon as feedback is received from finance, including progress and expected timelines. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Apr 2026, 14:26
Official
Hi Unathi, we understand your frustration, especially given the time that has passed since 01 April without resolution. We’ve escalated your refund query again with our finance team and requested immediate prioritisation and a clear status update. The team is currently reviewing the case to confirm what has caused the delay and to finalise the next steps. We will come back to you with a concrete update as soon as feedback is received from finance, including progress and expected timelines. Warm regards,
Webafrica Crew
Webafrica Crew