Web Africa.... UGH

Would love it if it had a minus rating! -1... After moving I requested to have an account opened with Web African... They stated that I couldn't because the old owners still had their account active at the property..my husband then opened the web Africa account in his name. After about a month (While we already had our fibre from webafrica in my husbands name) they phoned me and wanted to deliver the router, i informed them that we have already opened an account with them....after this they phoned me about twice trying to get the router delivered... now two months after the fact they debited my husbands account with both debit orders...mine that i told them i no longer require and then our existing account... (JEEEZZZ not only dont i need the service but i didnt even have the router!!!!) After trying and trying and trying to get ahold of someone at web africa to assist they tell us no.. their system does not say that they debited the R1350 but only the R549 and that we must speak to our bank......whaattttt... absurd!