1 reviews | Active since Feb 2019
Web Africa -This is poor service!
WebAfrica is advertising the new Fibre package whereby one can sign up and have installation within 7 days. I signed up on the 1st of February via their call centre and the consultant confirmed there was coverage in my area and I will be up & running in 7 days. By Monday 11 February I had not received any feedback from WebAfrica so I sent an email to consultant who assisted me the 1st time. She did not respond until I sent a third one where she called and she said she will find out why the instillation was delayed. I then got an email from a lady called Candice Wamback saying she will be my go to person if I have any issues. I responded to her telling her my concern to which she didn't bother to respond. I sent her another on this one again this morning & no reponse. I then called her, and not surprisingly she didn't answer. Order Number: ********** 496
This is poor service! why does a service provider advertise a service when they can not even attended to their clients needs.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica