WEB AFRICA: THE WORST OF THE WORST

Stay away from this provider. You cannot speak to a customer consultant. Everything is done on whatsapp and it takes more than an hour to get something resolved. They offer rates for services at R200 per month cheaper to new clients but if you are there for more than 2 years, they do not offer you the same. During January and February, they made 3 unauthorised deductions from my account without communication or informing me. When I queried, they blamed the bank. And said that it will take a week to investigate. When I want to cancel my services with them based on the material breach of contract on their side, they want to enforce a 30-day cancelation period, but they are the ones authorizing the deductions in the first place. I am paid up in full and they refuse to release my line until end of March. Then they tell me that I have to go and give my router back, or pay R250 for a collection fee or pay R999-00 for the router... this company is shady...