1 reviews | Active since Mar 2017
Web Africa: The World Leaders in Professional Time-Wasting
If you enjoy talking to strangers instead of actually using the internet, Web Africa is for you. In just two weeks, I’ve had the "pleasure" of meeting half the staff, shoutout to the 11 agents (Relebogile, Zanele, Siphokuhle, Prince, Siphosethu, Keegan, Nthabiseng, Nkululeko, Kuhle, Jesscia and Jean-Pierre.) who have accomplished absolutely nothing.
The incompetence is staggering. I’m currently staring at a useless ZTE router while Web Africa plays the blame game with Vumatel. Despite knowing exactly what the issue is (a wrong Object Number), they haven’t even bothered to log a ticket.
Their system is designed to keep you away from anyone with actual authority. Management is "call-only," but the departments they manage are "WhatsApp-only." It’s a circular trap designed to keep your money while providing zero service. Avoid this ISP at all costs.
We understand how frustrating and exhausting this experience must be, especially after multiple interactions without resolution, being left without a working connection, and feeling like there has been no clear ownership of the issue. We also understand how concerning it is when a known issue has not yet been properly actioned.
Your case has now been escalated to the relevant team to urgently follow up and provide you with detailed feedback via email. This will ensure your query is reviewed with the attention it requires and that clear next steps are communicated to you.
If you need any further assistance, please feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this experience must be, especially after multiple interactions without resolution, being left without a working connection, and feeling like there has been no clear ownership of the issue. We also understand how concerning it is when a known issue has not yet been properly actioned.
Your case has now been escalated to the relevant team to urgently follow up and provide you with detailed feedback via email. This will ensure your query is reviewed with the attention it requires and that clear next steps are communicated to you.
If you need any further assistance, please feel free to reach out via Hello Peter and we’ll assist you directly.
Warm regards,
Webafrica Crew