Web Africa - Terrible Service
One star is too high (I am sure you guys get that quite often). My journey with you has been a terrible one. 13 weeks waiting for fibre with the only communication coming when I asked what was going on. Even after cancelling with you because of your poor service you continue to show why you guys are one of the worst ISPs in SA.
You guys confirmed with me that my line will be released, instead you cancelled it completely which means I am now without fibre till next year.
Looking at the recent mybroadband stats of the top ISPs in SA you don't even feature on the list. No surprise.
Thanks for one of the worst experiences I have ever had with a company.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
11 Dec 2018, 11:32Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply11 Dec 2018, 11:32
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
's updateReviewer Update
11 Dec 2018, 11:41Not sure how I'll be helped but I sent a mail to the supp**** email address.
's update11 Dec 2018, 11:41
Reviewer Update
Not sure how I'll be helped but I sent a mail to the supp**** email address.