WEB AFRICA - Terrible customer service

I have been without internet for 3 days now. They don't respond to emails nor whatsapps. I phoned their offices several times, to be exact 12 times. Each time I'm told they will log a tech and it will be attended too soon. Soon has now been 3 days. The area I'm staying in is very low on signal so if we don't have wifi we are disconnected from the world. My mom is in hospital, I need to be available at all the times, and with Web Africa, taking their time in fixing this, I might miss an important phone call.

I'm so disappointed, pathetic customer service. We pay for a service, but there is none. When it comes to payment you need to pay or no service.... But if you need assistance they don't care.

I will surely not refer anyone Lidia