Web Africa taking money with no service

Thought i might be the only one who feels like this, but after spending 1 min reading the top comments o facebook I see its a company problem. I have been with web africa for a very long time, and always on/off have had some problems. But the last few months has taken it a new level of a company that does not care about there paying customers

My line drops connections every now and then and sometimes 5/6 times a day. Got in contact numerous times via the WHATSAPP chat group which sucks, waited 7 hours for a response today. Every one wants to help and sort this out but it lasts for about 2 days then nothing again. Last bit of hope came with Imraan Stegman(***) who promised we will sort this out.

Sent me help files to change my router to a test one ect. Gave feedback for about a week with responses from him , then as of 3 weeks ago nothing. Not one email answered. Now I want to cancel my line, after waiting the whole day today and being transferred 4 times to cancelations i got a message from VuyiswaR was my contact. Cancelation is done and all, Now i am being forced to pay R999 for cancelation fees for a service that i am cancelling , not because they already broke the agreement by by not suppling the service witch I pay for every month. I will not pay a cent to you for this and will reverse and cancel every single eft you try to take. Will even drop off your router for you,

So this is me pleading with anyone who wants to join there services to not do it. I promise you you will be disappointed. Have a lot of friends who also used them until the same happened to them.