Web Africa Support is Pathetic
WebAfrica is reasonably stable most of the time. Unfortunately when things go wrong they are is extremely slow in responding to problems. 1. You cannot talk to a human and 2. when you call the only number available you are promised action without it happening. 3.You cannot speak to a manager as they appear to be beyond the customer. 4. When you do get hold of a tech (Asalinto Z)to resolve your issue. This is reasonably smooth, but still no human contact. 5. Everything takes a long time to resolve. 6. No one takes full responsibility to resolve the issue. They just move you around from one person (or Dept) to another. Asking all the same questions and details. I have wasted hours now.
At the time of posting this, I'm informed that this could take days to resolve. This is completely unacceptable as they are paid for this service and fail to deliver.
These are the names of the people I have dealt with Asalinto, Asalinto Z. , Thaaqib J.
For a person who relies heavily on this technology for my income, this loss of is enormous, in sense of both financial and well as reputational and hence reliability. I will be looking at a more user friendly company when it comes to resolving problems, as WebAfrica seems to have put as much distance as they can between themselves and their customers.
Thank you for taking the time to share such detailed feedback. It’s clear how disruptive this experience has been, especially given how critical a stable internet connection is to your income and reputation. Repeated handovers, slow resolution, and limited access to direct human support understandably create frustration and a sense that no one is fully owning the issue.
The concerns you’ve raised around response times, accountability, and accessibility to senior support have been noted and will be shared with our Service Quality Team for review and improvement, as these are key areas that directly impact customer experience. We also acknowledge your feedback regarding the specific interactions you’ve had, and this will be included in that review to ensure better continuity and ownership going forward.
We would still like the opportunity to properly assess your specific service issue and ensure it is being driven to resolution with clear accountability. If you’re open to it, please reach out to us via Hello Peter with a brief description of what assistance you require and we’ll make sure the matter is picked up with the appropriate level of focus.
Warm regards,
Webafrica Crew
Thank you for taking the time to share such detailed feedback. It’s clear how disruptive this experience has been, especially given how critical a stable internet connection is to your income and reputation. Repeated handovers, slow resolution, and limited access to direct human support understandably create frustration and a sense that no one is fully owning the issue.
The concerns you’ve raised around response times, accountability, and accessibility to senior support have been noted and will be shared with our Service Quality Team for review and improvement, as these are key areas that directly impact customer experience. We also acknowledge your feedback regarding the specific interactions you’ve had, and this will be included in that review to ensure better continuity and ownership going forward.
We would still like the opportunity to properly assess your specific service issue and ensure it is being driven to resolution with clear accountability. If you’re open to it, please reach out to us via Hello Peter with a brief description of what assistance you require and we’ll make sure the matter is picked up with the appropriate level of focus.
Warm regards,
Webafrica Crew