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Paul H

1 reviews | Active since Sept 2018

06 Sept 2018, 20:44

Web Africa super fast LTE.. NOT SO FAST 1.9Mbps.. :(

Ordered the Web Africa super fast LTE. Worked 1 month then started to go slow with huge lag from 7pm through 10pm. ( the time u home to use it) I logged tickets and was told to reset my router. I logged 3 tickets they just closed them with no help.

Web africa service is terrible. The have no issues taking your money but have zero interest in following up and supporting there customers.

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Replies (1)
Webafrica
Webafrica's reply07 Sept 2018, 08:31
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica