WEB AFRICA SUCKS and they have bad jokes on their hold music - bad jokes eat away at my soul

Worst service ever!!!!!!

And to worsen things even further, i am forced to listen to bad jokes while I am wasting my airtime trying to get assistance since they keep suspending my account because their billing and technical department simply cannot do their jobs properly. You hold on for hours, yes I have the voice recordings, hours for them to resolve the issue and then nothing gets resolved.

Dear Webafrica, can you please sort out my account, I upgraded to 330Gigs from 25 + 25 two months ago but it gets capped at 50Gigs because between yourselves and IS there is gross incompetence. I am then forced to top up via the web portal (kudos for the web portal - at least that works properly). The problem is that since you didn't upgrade me properly, I am paying you ON TIME for 330Gig and you are only giving me 50Gig.

Everytime I get told sweet nothings by your call centre agents and managers, then sweet nothing happens except that your STUPID billing department suspends my account. Since you are only giving me 25 + 25, you should credit my account with the difference between 25 + 25 and 330 for two months. Please action the egg heads in your organization to do their jobs properly.

This is an ongoing issue for two months now!!!!!

When will it be resolved? More importantly, how are you going to make this up to a loyal client that your organization is oppressing as a result of your gross incompetence?

TICKET ID: 299106