Web africa staff *********** and does not understand basic english

If I could give a 0-star rating I would

These people at Web-Africa are the most ************ people I have ever had to deal with.

On the 30th of June I have submitted a relocation request and after dealing with more than 10 agents via Whatsapp, no one seems to understand the concept.

It did not matter how many times I have explained to them that I move from the one building in the complex to another building in the same complex and that my fibre must be moved from the one to the other. They kept on telling me I must make payment and even after doing an instant EFT and they debited my account, they still kept telling me that and tried to complet a new order instead of the relocation order.

Then on the 2nd of July I decided I am done with this people and went on their website and submitted a cancellation request of my existing fibre as well as the relocation order. I even notified told every agent on whatsapp to cancel all my products everytime they messaged me. After doing this they still tried to complete a new order process and has yet not cancelled my existing fibre service. When I logged on to the website on 07 July I see that the account is still active and that they have removed the cancellation request.

I app**** for fibre at afrihost online on 02 July, provided all my details and adress and within half a day I was connected without having to follow up, contacting them a million times or anything like that, the only time they contacted me was a email to say my account is up and running and that I just need to log in to activate my fibre.