WEB AFRICA SERVICE IS SHOCKING!

Web Africa were quick to debit my account for delivery and installation of my fibre connection with #OCTOTEL but it is the last day of the month and I am STILL WAITING for installation of my FIBRE. Of course, they will no doubt debit my account again tomorrow. But, this is truly ridiculous and outsandingly bad service. Neither their staff who operate their WhatsApp service line nor the individual who spoke with me on a few telephone calls seem competent to resolve this issue. The message is that OCTOTEL will be in touch. However, my contract is NOT with OCTOTEL, it is with WEB AFRICA, and so it is WEB AFRICA who should make sure that service is provided as promised in our contractual agreement. Gawd!