Web Africa seriously needs to step up their service.

This company has been the worst to deal with. I had an emergency work from home and I needed an upgrade on my line immediately. They told me that the upgrade will take a month, and I then went and spent so much of money trying to get myself sorted. I kept calling web Africa, only to have agents slam the phone down on me, or be rude and arrogant/unhelpful. In one day I would make 20 calls to them, which the result either being that I cannot get through, or agents were cutting calls. My colleague then told me that I should try her provider, so I called them in the hopes that I would change over, and lo and behold, I got through to this other provider at one go, and spoke to an efficient friendly staff on the call, who explained everything so well and what a change from Webafrica.

Eventually, I got through to sales, and asked for someone higher up, and this person helped us after a week of stress and drama. They upgraded the line thereafter within 48 hours.

Next saga: Now I need an invoice to submit to my company, and Webafrica sent me an incorrect invoice on email. I am trying to contact them but keep being reverted to a WhatsApp service which does not work, not efficient at all and ****ing everyone off. I message and it says someone will be with me shortly. It's been 1 hour and I'm still waiting. Someone by the name of Lihle came on the line then went off and it took her another 20 minutes to respond again. I am tired. All I need is my invoice.

Other people with different providers are happy. They do not have such issues as this.