WEB AFRICA ****S YOU OF YOUR MONEY

TERRIBLE SERVICE, DONT CARE ATTITUDE **** OF A COMPANY- I want a full refund. I WANT MY MONEY BACK!

I paid on the 15th December and up until today still no installation and the installion company sent me lots of communication saying I must ensure that I am available on the 24th January at 08:00 of which I was then they cancelled at 08:20 and said they will try for another day, no exact date or time just another day. Up until today there is still no installation.

This after a long delay, you application process states within 7 working days. I dont just want to cancel but I want a full refund of the money that I paid for installation and the first months premium, i have to have a wifi and its costly for me to continue waiting like this. Can you please refund me immediately and thank you for waisting my time.

So they finally arrived yesterday( 15/02/2023), but to my suprise someone sent me a message saying they won't make it as they are out of cable stock, at approximately 16:30 I got a call that they are coming, when they finally arrived they told me that they would require 90 metres of cable and they only pay for 30 metres and therefore i need to pay for 60 metres of cable at R90 per cable( approximately R5000). Frogfoot never mentioned that and the attached screenshot from your website clearly states that its a free installation. You cant apply for a service and pay for it and then the terms and conditions are later changed( Consumer Protection Act, the price you see is the price you have to pay). I told them that I wont be paying anything additional as I was not aware of that nor is it stated in the initial application by Frogfoot.

Please don't do any installation, just refund me my money back into my account, its over 2 months months later and my money is gone and I have nothing to show for it, what a ****.