WEB AFRICA: Rated Africa's worst ISP

Web Africa's service delivery appears to be substandard. The CEO, Sean Nourse, seems to lack accountability for the failures of his teams, and clients are unable to communicate with him directly. Consequently, customers have had to resort to alternative channels such as LinkedIn to reach him, while the organization remains unresponsive to my concerns. Service outages have persisted going onto 12 days without resolution, and the available communication channels, including the automated messaging system, Whatsapp, and landline, are either dysfunctional or manned only by sales personnel. Despite this, the CEO claimed that productivity has improved by 20%, which seems unlikely given the staff's apparent lack of knowledge, communication failures and the length of time clients have to wait for response. I guess the only advantage to working from home is taking those lazy strolls on the beach and playing a round of golf whilst everything else falls apart. As a client, one is at the mercy of Web Africa, and even the CEO is unreachable, having also lost connectivity. For a technology organization like Web Africa, their service levels are unacceptable and require immediate improvement. I am still without fibre connection after 12 days!!!!!