Web Africa quick to make a sale, poor to deliver BAD SERVICE

After an email regarding their LTE packages, a sales agent contacted me in less than 10 minutes = SALE MADE.

After the router was delivered I am now waiting almost 2 days for the sim to be activated. Nowhere on their website do they say up to 48 hours (10 minutes to 24 hours). On investigation it seems this is an ongoing issue and they fail to mention this on the phone or their website https://help.webafrica.co.za/lte This is false advertising!!!!!!!!

Other Hello Peter complaints have the same issue: https://www.hellopeter.com/webafrica/reviews/lte-not-working-useless-service-***

Besides this, I cancelled my data for my ADSL on the 31 May 2019 and they decided they will bill me for June & July. Emails proof to be useless because it's like dealing with people who do not understand basic concepts.

On top of that I receive emails stating - Please note that you have reached 70% of your FUP threshold on your uncapped internet package. I do not have an ADSL line and I have cancelled my data package with Web Africa.

I am with Web Africa for less than 3 months and I have to say. I don't know how this company is still around: - Customer services tickets are responded to WHENEVER - Inaccurate/false advertising on their website as mentioned above - Billing issues - Unable to provide service and wasting their clients' time - Useless online chat facility / no live support via their website - Quick to make a sale, pathetic after sales

Overall bad customer service. Only 3 months dealing with them and I WILL NOT recommend them to anyone.