MB
Melikhaya B
1 reviews | Active since May 2024
09 Apr 2026, 01:35
Web africa: Portable router issues
I normally refer clients and help them with queries indipendantly however i am struggling with the areas without fibre. Two of my clients, one ended canceling for the late payment and they never restored the network kept on sending him to telkom saying a sim card was suspended . The second one was on a special for 449 for 3 month and then 559 later , they deducted a 1008.00. The communication is bad for both cases
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Webafrica's replyOfficial
09 Apr 2026, 08:51Hi Melikhaya, thank you for sharing these details, it’s clear how frustrating and time-consuming this has been for you, especially while supporting clients independently and running into repeated roadblocks. We completely understand the impact: one client losing service due to late payment confusion, and another being charged unexpectedly, both highlight areas where communication needs to improve. To ensure we handle this properly, please send us a private message with a brief summary of each client’s situation, including their account details. Once we have the information, we will follow up directly with the account holders, clarify the charges, and provide clear feedback to them so these issues are fully resolved. We really appreciate your persistence in helping your clients, it allows us to take accountability and improve our processes where it matters most. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 08:51
Official
Hi Melikhaya, thank you for sharing these details, it’s clear how frustrating and time-consuming this has been for you, especially while supporting clients independently and running into repeated roadblocks. We completely understand the impact: one client losing service due to late payment confusion, and another being charged unexpectedly, both highlight areas where communication needs to improve. To ensure we handle this properly, please send us a private message with a brief summary of each client’s situation, including their account details. Once we have the information, we will follow up directly with the account holders, clarify the charges, and provide clear feedback to them so these issues are fully resolved. We really appreciate your persistence in helping your clients, it allows us to take accountability and improve our processes where it matters most. Warm regards,
Webafrica Crew
Webafrica Crew