AM
Alaykah M
1 reviews | Active since Sept 2026
07 Sept 2026, 10:17
Web Africa poor service
I have been trying from Thursday, 3/09/2026, to contact them to assist with my WiFi reconnection. I was told it would take 24/48 hours. It’s been 4 days and my WiFi still is not on. Their agents are off no help. I keep getting transferred, none of them can help. The customer service is terrible.
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
07 Sept 2026, 14:04Hi Alaykah,
We understand how frustrating it is to have been waiting for your reconnection since 3 September, especially after being advised that it would take 24–48 hours and having to go through multiple transfers for assistance.
We understand how frustrating it is to have been waiting for your reconnection since 3 September, especially after being advised that it would take 24–48 hours and having to go through multiple transfers for assistance.
Once the payment has cleared on the account, your service will be reconnected. We appreciate your patience while this is being processed and understand the inconvenience of being without your connection during this time.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Sept 2026, 14:04
Official
Hi Alaykah,
We understand how frustrating it is to have been waiting for your reconnection since 3 September, especially after being advised that it would take 24–48 hours and having to go through multiple transfers for assistance.
We understand how frustrating it is to have been waiting for your reconnection since 3 September, especially after being advised that it would take 24–48 hours and having to go through multiple transfers for assistance.
Once the payment has cleared on the account, your service will be reconnected. We appreciate your patience while this is being processed and understand the inconvenience of being without your connection during this time.
Warm regards,
Webafrica Crew
Webafrica Crew
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Alaykah M's updateReviewer Update
08 Sept 2026, 08:55I still received no help. I am currently left on delivered. The agent stopped replying. This is utter bull****. You guys message non stop when it’s time to pay the bill but ignore the customer when it’s our turn. The customer service is absolutely horrible
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Alaykah M's update08 Sept 2026, 08:55
Reviewer Update
I still received no help. I am currently left on delivered. The agent stopped replying. This is utter bull****. You guys message non stop when it’s time to pay the bill but ignore the customer when it’s our turn. The customer service is absolutely horrible
AM
Alaykah M's updateReviewer Update
08 Sept 2026, 08:56Worst WiFi experience
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Alaykah M's update08 Sept 2026, 08:56
Reviewer Update
Worst WiFi experience
Webafrica's replyOfficial
08 Sept 2026, 11:57Hi Alaykah,
We understand how frustrating it must be to be left waiting for assistance and feel as though you're not receiving the support you need. When customers reach out to us, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We understand how frustrating it must be to be left waiting for assistance and feel as though you're not receiving the support you need. When customers reach out to us, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We've requested that our Sales Team reach out to assist you with your reconnection order and ensure the matter receives the necessary attention. The team remains committed to helping get your service restored and providing the support you need throughout the process.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply08 Sept 2026, 11:57
Official
Hi Alaykah,
We understand how frustrating it must be to be left waiting for assistance and feel as though you're not receiving the support you need. When customers reach out to us, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We understand how frustrating it must be to be left waiting for assistance and feel as though you're not receiving the support you need. When customers reach out to us, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the experience we aim to provide.
We've requested that our Sales Team reach out to assist you with your reconnection order and ensure the matter receives the necessary attention. The team remains committed to helping get your service restored and providing the support you need throughout the process.
Warm regards,
Webafrica Crew
Webafrica Crew