ZM
Ziyaad M
1 reviews | Active since Jan 2023
31 Jan 2023, 12:39
Web africa poor service
Had an order with web africa. They kept on making promises as to when they would be able to communicate a date to do installation and kept on saying they are escalating the matter each time we would phone or whatsapp when they did not respond to us within 48 hours. We then canceled and today they said the line is active meaning that they did not even process our cancelation correctly. We are trying to get them to acknowledge the cancelation currently which they are also taking long to do
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Ziyaad M's updateReviewer Update
31 Jan 2023, 22:53Web africa must be the worst service provider I have ever contracted with. Contacted them on the 11th of january 2023 and until the 22nd of January after contacting them multiple times asking for an installation date or at least progress on providing a time line which they kept on responding they could not find our order or we had to wait 24-48 hours for a response. A response never came after waiting the required period. We then asked for cancelation on the 22nd of January. Their response was that they would do so. Fast forward to the 31st of January we receive an email saying our line is active and receive a statement. At this point we had contracted with another service provider thinking that they had processed the cancelation as requested to do so on the 22nd of December. Little did we know that they processed nothing, sent out a technition(which we thought was from the other service provider as we had a call with them and they stated that we can expect a technician to call and named that technition) who done installation and now want 4k to cancel the contract that they were supposed to do over a week ago before installation! Honestly it's just money making. If we cancel they make 4k. If we don't cancel to save 4k then they've bul**** us into a year contract. Either way they win even though it's their mistake.
We're at our wits end with unprofessional consultants and have now requested a manager call which apparently will take place tomorrow(1st Feb). Update to be provided tomorrow
We're at our wits end with unprofessional consultants and have now requested a manager call which apparently will take place tomorrow(1st Feb). Update to be provided tomorrow
ZM
Ziyaad M's update31 Jan 2023, 22:53
Reviewer Update
Web africa must be the worst service provider I have ever contracted with. Contacted them on the 11th of january 2023 and until the 22nd of January after contacting them multiple times asking for an installation date or at least progress on providing a time line which they kept on responding they could not find our order or we had to wait 24-48 hours for a response. A response never came after waiting the required period. We then asked for cancelation on the 22nd of January. Their response was that they would do so. Fast forward to the 31st of January we receive an email saying our line is active and receive a statement. At this point we had contracted with another service provider thinking that they had processed the cancelation as requested to do so on the 22nd of December. Little did we know that they processed nothing, sent out a technition(which we thought was from the other service provider as we had a call with them and they stated that we can expect a technician to call and named that technition) who done installation and now want 4k to cancel the contract that they were supposed to do over a week ago before installation! Honestly it's just money making. If we cancel they make 4k. If we don't cancel to save 4k then they've bul**** us into a year contract. Either way they win even though it's their mistake.
We're at our wits end with unprofessional consultants and have now requested a manager call which apparently will take place tomorrow(1st Feb). Update to be provided tomorrow
We're at our wits end with unprofessional consultants and have now requested a manager call which apparently will take place tomorrow(1st Feb). Update to be provided tomorrow