Web Africa Poor Service

My fibre was installed on Friday already and i was told it would be activated within 24 hours.It is now Tuesday and 96 hours later and my fibre is still not up and running.Firstly they are quick to make sure they receive there payment and then when the installers come then they hit you with a suprise of R50 per metre extra for cabling that was never mentioned before.This is a totally ridiculous customer service that they render.At this very moment i am still trying to get my fibre activated.I will probably get a bill for a full month of fibre when it eventually gets activated.I am tired of chatting to there robot on whatsapp and then when a few hours later you get to speak to consultant then they are not really of any assistance and the problem remains unresolved.I have never experienced such bad customer service before.