Web Africa poor service

I paid for installation of my wifi 29th February. I then contacted them through the Whatsapp chat (WHICH IS THE WORST BTW, SUPER FRUSTRATING) and they told me they cant find my payment. That went on for a week.They then told me i paid for wifi to be installed to the wrong address (WHY WOULD I ENTER SOMEONE ELSE ADDRESS IF I NEED WIFI). So they obviously took my payment and allocated it to some else address and said it was my mistake. They then said they going to move the payment to my address which they never did. I contacted them almost everyday for 2weeks and it still wasn't done. I then said cancel everything I want a refund. So I'm chatting to a different agent for another 2 weeks now asking when am I getting my refund. The last one said that they will send me a email regarding my refund which never came. The chat agent before this one said I must send my banking details because I will go on their Refund List. I'm super frustrated with this company I won't advise anyone to use them. Their service is very poor.