Web africa poor service

Taking up a month to month wifi deal with web africa is nothing but a ****, I heard about them but did not listen and now I am facing the consequences.

Before taking out the policy I asked the agent if it will increase after 2 months as I heard from a friend thats what happened to him, agent said he does not know of such things, i trusted him and continued, with in two months the policy had gone up with R100 and I was not happy because I felt that I was **** to, so I made contact with them to cancel my policy and the agent said I need to settle all bills first, when I asked what bills is ge reffering to because I am on a month to month contract, he never responded and the conversation was ended. I decided to cancel the debit order and they continued trying to deduct and still trying to debit till this day since february. After cancelling the debit order i contacted them again and spoke to a different agent, she said to me unfortunately I cant cancel a policy that is inactive I need to reactivate the policy and then only can I cancel it, I went ahead and explained that when it was active they still gave me problems cancelling it, she said she will investigate and get back to me, till this day no one has gotten back to me and they still trying to debit my account and sending messages saying I might be listed as a default payer, which will obviously affect my credit record that I've been building for a long time so i can purchase a house at good interest rates and another vehicle. I have saved the chats between me and them and currently seeking legal advise, please be aware of web africa.