Web africa, Poor Customer Service

Extremely poor customer service.I requested that my wifi be downgraded from 50/50 speed to a 30/30 internet speed on the 2nd of January .My internet speed was downgraded to 30/30 but i was billed incorrectly.The WhatsApp customer service people do not have a clue what they are doing(please train them again)all they do is transfer you from agent to agent because no one know what to do.I was finally transferred to a lady named Fatihah.M from their billing department.I was transferred at 17:25 and for the next 2hrs 30 she keeps asking me the same questions ,telling me my bank statement is too blurry and she cant see i was billed incorrectly.She then tell me at 8 pm she needs to knock off after ignoring my last message for 30mins.

This is absolutely appalling from the webafrica customer service team.If you want screenshots, i have them

Stay away from the poor internet provider they have poor service!!!!!