Web Africa- Poor client service team

I app**** for a wifi contract on 13 June 22 for a move in date for 01 June 22.

I explained to the consultant that I work from home so wifi/fibre is very important.. I was then advised of fees ect which would be deducted within 24 to 48 hrs and someone from Vumatel will be in touch shortly with regards to installation ect... no problem at all.

A few days go by and I get a call from someone at Vuma to inform there is an active line at the new house, cancellation has been noted for the tenant leaving, he will give me a call in a day to let me know what is going on with the router delivery and installation.

Since that phone call, NO debit order deducted as per my 1st call to Web Africa..

No feedback on debit order for the costs as disclosed to me on the day of me ordering fiber

And consultants who just do not care enough to assist.

No do I stay or do I save myself futher stress and anger?