Web Africa payback my money.

I am with Webafrica via Vuma since 2019. My payment per month is R399. Since December 2023 they have debited my account for R399 and R798,99. In February 2024 I notified them regarding the notice of the R798,99 payment. They never responded. April and May I tried to speak to one of agents with no success at all. 3 June 2024 I Chatted to Boitumelo M via WhatsApp. I send her all the details. Proof of Payment From the 1 Dec 2023 to April 2024. At 16h38 after 2hours she send a message that she escalated the query to the accounts department. At 17h 54 she ended the chat. 4th of June I tried to get hold of Her Via the WhatsApp no success. The 7th of June Lesego M Assisted me she transferred me to wrong department. I eventually got to Noni M and she told me that Boitumelo M never escalated the query. She apologised for Boitumelo M. and started with the query. and logged the double payment query. By the 12 June 2024. No response from Webafrica. I logged on again via WhatsApp chat. Zolani S assists me for 2 min and disappears. on the 19th June 2024 Amanda C gets a chance to assist. I send her proof of payment. She informs me that she escalated the double payment query to Payfast. Nothing and no response from Webafrica. 3July 2024 try again . Noluthando M assists me. I send her Proof of payment for the last Seven months of double debit payment. R798,99 for 7 months equals to R5 592,93.