Web Africa pathetic service

I have been a Webafrica user for many years. A few days ago , for the very first time, When I tried to log in to browse , I was sent a request for a password. We have a few devices that uses Web Africa and we have never had a request for a password. I spent 2 hours on the phone with them last night - no joy. This morning I received a SMS that stated that my issue has been resolved and they are now closing my file. Absolute pathetic service - stay away from Web Africa as far as you possibly can!!