Web africa- Pathetic aftersale service

My WiFi service was canceled at the "back end" in October

The main line of communication for webafrica is through whatsapp. I spoke to more than 8 assistants over a period of 2 months and no one was able to help me reactivate my account. Instead, I had to follow telephonic instructions to reset and reprogramme the router which also didn't help

I paid the account for 2 months and I did not have any access to the internet.

To date this issue is still not resolved and I still don't have connectivity.

The last conversation I had with webafrica, I was advised that it will be reactivated.

2 weeks later and still nothing.

I now get notified that a new ISP can't take over due to an ACTIVE line on my end.

I have now noticed that webafrica have chosen a new ISP and also my monthly premium has increased. Which I would not have found out if I did not log into my dashboard.

I need my line deactivated at no cost, as this is by no means an error of mine. I also need fees reimbursed as I have been paying for internet with no actual connection almost 3 months.

The service from web africa is pathetic. The level of professionalism and platform for verbal communication is almost non existent.