JA
Joel A
1 reviews | Active since Jul 2009
10 Mar 2015, 12:51
Web Africa - now billing for support
I was given a \test account"by support in order to diagnose connection problems I was having.<br> <br> I then started receiving bills for this \""test account\""<br> <br> It has taken me 2 months of back and forth with WA and they will not fully refund me because they say I \""used data\"" on the account - which I did - since it was a TEST ACCOUNT (not ordered by me but created by their so-called support team) - but they now refuse to acknowledge this.<br> <br> Shocking service. <br> <br> Avoid this ISP."""
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Webafrica's replyOfficial
16 Mar 2015, 17:22Hello method1,
Firstly, we would like to sincerely apologise for the way things were handled and for the frustration caused.
According the feedback received from our ADSL team: there was a system error that occurred and you were charged incorrectly. Credit notes have been app**** to your account and this issue shouldn't arise again.
I really hope you are happy with the resolution of this complaint and if you are - we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Firstly, we would like to sincerely apologise for the way things were handled and for the frustration caused.
According the feedback received from our ADSL team: there was a system error that occurred and you were charged incorrectly. Credit notes have been app**** to your account and this issue shouldn't arise again.
I really hope you are happy with the resolution of this complaint and if you are - we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply16 Mar 2015, 17:22
Official
Hello method1,
Firstly, we would like to sincerely apologise for the way things were handled and for the frustration caused.
According the feedback received from our ADSL team: there was a system error that occurred and you were charged incorrectly. Credit notes have been app**** to your account and this issue shouldn't arise again.
I really hope you are happy with the resolution of this complaint and if you are - we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Firstly, we would like to sincerely apologise for the way things were handled and for the frustration caused.
According the feedback received from our ADSL team: there was a system error that occurred and you were charged incorrectly. Credit notes have been app**** to your account and this issue shouldn't arise again.
I really hope you are happy with the resolution of this complaint and if you are - we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team