WEB AFRICA, Not allowing me to cancel Contract

Once again, WebAfrica strike out.

After taking a month to install a fiber line to my house which was already there, they now manage to only supply half the promised bandwidth.

After refusing to pay for bad service, I am not not able to find any way of canceling my line.

There is absolutely no way to communicate with anybody, as the WHATSAPP chat just tell me to pay first and then they will cancel the line. I am willing to pay whatever is outstanding but first need my line canceled. or a person and not a BOT to talk to.

I am so disapointed in Webafrica, and would suggest that clients think twice before signing on.