Web Africa not able to deliver services

Afternoon, <br> I must voice my disapproval at Web Africa. This is my situation: <br> 1. Phone line has been dead since 14th Nov. <br> 2. Reported it to them on the 16th Nov.<br> 3. They keep saying that they are waiting for Telkom. <br> 4. They have escalated it but nothing is happening. <br> 5. Supervisors have said they will update me but nothing. <br> 6. Every operator gives me a different story each time we phone them.<br> 7. We have the business option which it is being used for \Business