MS
Michael S
1 reviews | Active since Jun 2026
09 Jun 2026, 10:19
Web africa no service at all but keep taking the money.
No Service from these guys im offline for 11 days now then they took the full amout out of my account and the issue is still not resolved they have no pride in there work most off the guys can not even setup the router they are supplying i had to do it myself if you ask whats the issue they just keep on tranfering you to someone new then you need to explain everything over and over they transferd me to 9 people in one day and not one of them could help me everytime they just say sorry to hear, this is a service i need and they are making it very hard they take the money but give no service.
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Webafrica's replyOfficial
09 Jun 2026, 10:46Hi Michael,
We hear how frustrating this has been for you, especially being offline for 11 days while still being billed and having to repeatedly explain your situation to multiple agents without resolution. That level of disruption and repeated handovers is not the experience we aim to provide.
We hear how frustrating this has been for you, especially being offline for 11 days while still being billed and having to repeatedly explain your situation to multiple agents without resolution. That level of disruption and repeated handovers is not the experience we aim to provide.
A fault has now been logged with our technical faults team to investigate and resolve the service outage. The focus will be on restoring your connection and identifying what has caused the extended downtime.
We understand how disruptive this is, particularly when the service is essential and there has already been significant time lost without connectivity. The matter will be handled through the fault process until your service is restored.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 10:46
Official
Hi Michael,
We hear how frustrating this has been for you, especially being offline for 11 days while still being billed and having to repeatedly explain your situation to multiple agents without resolution. That level of disruption and repeated handovers is not the experience we aim to provide.
We hear how frustrating this has been for you, especially being offline for 11 days while still being billed and having to repeatedly explain your situation to multiple agents without resolution. That level of disruption and repeated handovers is not the experience we aim to provide.
A fault has now been logged with our technical faults team to investigate and resolve the service outage. The focus will be on restoring your connection and identifying what has caused the extended downtime.
We understand how disruptive this is, particularly when the service is essential and there has already been significant time lost without connectivity. The matter will be handled through the fault process until your service is restored.
Warm regards,
Webafrica Crew
Webafrica Crew