Web Africa Moving request

Good day, It is unfortunate that I find myself writing this complaint. Until this point I have received good service from Web Africa. My request is simple. I am moving from one property to another please ensure my service is active when I move in. Having confirmed this twice and spending time on several WhatsApp messages (as this is the only way to engage with Web Africa) I am still getting messages that my order is delayed and that I have an existing order with another ISP. I have only ever had one Fibre account with Web Africa. Is it possible to get this resolved once and for all. It should not be difficult, really.