Web Africa & MetroFibre – inefficient

I logged a fault with Web Africa / MetroFibre on 17 December and today is 28 December - the issue is still not resolved and I still have no internet…yet I’m fully paid up. I have had no internet access for almost two weeks. What’s even more frustrating is the lack of urgency, communication and accountability and just pure efficiency. I have followed up multiple times and received nothing but delays, automated responses, or silence. No clear updates, no resolution timeline just incompetence passed between Web Africa and MetroFibre.