Web africa making it impossible to cancel order and high jacking my fibre line.

Absolutely terrible customer service. I cancelled an order and received email confirmation of the cancellation, two weeks later i find out they reinstated the order and are now attempting to bill me for it. They have also hijacked my five line and my be ISP is unable to provide the service I’m paying for because of this. Spoke to 7 web africa agents over 6 hours and none of them knew how to be helpful, all of them insisting that another department is responsible while that department claims the same about the first department. The experience given by their useless whatsapp support line (which is virtually the only way to contact them as the call centre agents keep hanging up after claiming to transfer you) is littered with people who do not understand simple requests and complaints. Also, they claim to record my grievances on their system yet every time I get a new agent i an request to explain all over again.