1 reviews | Active since Oct 2017
WEB AFRICA LTE DOWN TWICE IN ONE WEE****!!!!!!!!
BAD Service again.
The second time in a week your Cell C LTE services are down.
I haven`t even had this service for a month and this happens already?
I depend on the internet for my company to run and we are literally losing money every second the internet is down.
I also do not care if this is a cell c issue as I signed up with you and you are receiving my money.
I strongly suggest you use some of the millions you make to better your service instead of tricking clients into signing up with you , rather deliver the service you promise.
I have had no feedback at all after the first interruption, then it came back on...FOR A DAY now it is down again.
Tried to phone...no answer...logged a ticket....NO reply...sent an email...NO reply.
This is nothing less than PATHETIC service...I am sure you will be seeing a lot of negative posts on social media soon.
I can only suggest that your customer support gets upgraded and you start responding and reassuring your clients, also sort out Cell C or don't offer their services.
I am forced to leave you guys now and look for other providers again.
I am not happy at all, not to mention some of my friends and family that have the same service!
Will definitely be telling them to move to other providers ASAP as well.
GET A GRIP ON THE SITUATION WEB-AFRICA YOUR SERVICE SUCKS!!!!!!!!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
