Web Africa LTE

I ordered a Web Africa LTE service based on the promise that I would receive a router, plug it in and get online. This was my key decision factor for choosing LTE over fiber. I received my router on Thursday, it’s now Saturday and I’m still not online. This has not stopped Web Africa from beginning to bill me. Web Africa’s preference for support is a WhatsApp bot which is completely useless. It’s little more than a glorified USSD service. Their wait times for telephonic support are unacceptably long.

This is the last time that I’ll use any of Web Africa’s services.