Web Africa Level of Service out the door!!

Hi everybody I have a late monthly payment with Web Africa Service Provider, i always pay 1-3 of new month. I paid yester day but my service was cancelled. These two Agents(Thobile N and Nonhlanhla M) was telling me that i have cancelled my service with WebAfrica, which was not the case at all. So i asked them both please send me proof of what you guys are saying, they running around in circles with me, try to avoid my question. Look man i an in Sales for over 20 years and my clients i looked after, because why, they send me more business and refer more to experience my level of service. So now yes , you guessed right my service has been cancelled and now for reconnection they wanna charge me a Whopping R575 to flip a switch, wow. What is happening to the level of our services here in Mzansi people, it the flipping principal man. So i demand to be re-connected and that re-connection fee must be waivered, i will most definitely send my drafted Letter of Complaint to the Ombudsman, Consumer Protection, Trust Pilot, ICASA, etc. I will fight this fight there if i don`t get any joy and answers with in the 2 days. Regards J.Manuel