Web africa lack of service

I signed up for a fiber service on the 9th of July. I'm still waiting for feedback on when a team can come to install the fiber to the unit. I was informed telephonically on Monday 28th June that there is no fiber in our complex. I then informed the agent that there are two other tenants who already use Web Africa as an ISP. I was then instructed to send a copy of the municipal statement as this might reflect a different address.

It's been two days since i sent it with no feedback. I have now called the support number on three separate occasions and held for over an hour, and every time someone answers they listen and then place me and hold waiting for the call to eventually cut after 30 minutes. It's really bad service and I regret signing up if this is how it is and I'm not even live yet.

Please can someone respond to me as all I want now is to cancel the service?