SK
Shazelle K
1 reviews | Active since Jun 2026
01 Jun 2026, 16:49
Web Africa is the worst service provider ever!
Webafrica runs their services provision using outdated technology, resulting in inconsistent internet at best. The only department who responds to queries is the sales department. The support department is slow, if they answer at all. Finialy I managed to formally cancel my account. I had to wait a month before they would release my line for another service provider. Today was the happy day. And they have informed me that my account has to go through further processing now that they have cut my internet off and I much contact them in 24 to 48 hours to find out if they have released my line yet.
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Webafrica's replyOfficial
01 Jun 2026, 16:52Hi Shazelle,
We hear your frustration and understand how disappointing this experience has been, especially after going through a cancellation process and still needing clarity on the release of your line. Delays at this stage can feel especially frustrating when you’re already trying to move over to another provider.
To help us properly review your cancellation status and the current line release process, please send us a private message with your account details so we can pull up the full history and provide you with a clear update specific to your case.
We’ll make sure this is checked and handled with the right team so you’re not left waiting without answers.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 16:52
Official
Hi Shazelle,
We hear your frustration and understand how disappointing this experience has been, especially after going through a cancellation process and still needing clarity on the release of your line. Delays at this stage can feel especially frustrating when you’re already trying to move over to another provider.
To help us properly review your cancellation status and the current line release process, please send us a private message with your account details so we can pull up the full history and provide you with a clear update specific to your case.
We’ll make sure this is checked and handled with the right team so you’re not left waiting without answers.
Warm regards,
Webafrica Crew
Webafrica Crew