Web Africa is the worst service provider

To be honest this service provider doesnt even deserve the 1 star, we have been customers od this service provider for months now and since then it has been endless issues and Iam sure they Can pick up all out complaints.

We are constantly contacting them for network issues etc and it only gets sorted out for the day and then we are back to the same issues, last week we decided to upgrade to a higher line speed in the hopes of some consistency however our attempts failed the very next day we contacted Webafrica by chat to say that we arw still not happy because this service is worse then the first.

We work from home and have uncapped wifi but are using our phone data because this service is so terrible we cannot get any work done on it, we asked for it to be changed back to our original package just 2 days later and we were told that we can only change at the end of the next month.

How are we supposed to pay for a service we are not using because the provider has endless issues and to top it off we contacted them via chat again and got a pathetic excuse of an agent named William who was so clueless and *********** that instead of helping us he just directed us to a cancelation option.

He never offend any resolutions all he did was make excuses saying thats it due ro the load shedding and flooding in our area but our area has not experienced either of those problems, aa a customer service agent he was beyond pathetic and he didnt do his job we seeked help and he offered nothing.

This is by far the worst service we hace received, my husband and I so regret leaving Telkom for this ****. And the best part not one higher management will contact us and try to help.