NS
Nonhlanhla S
1 reviews | Active since May 2020
12 Apr 2026, 06:26
Web africa is the worst
We app**** for internet on the 31st and paid. We were told its active but it is not working. We have called and sent numerous emails to no joy. We have spent more than R1K on data alone & paid about R700 to Web africa
Helpful (0)
Replies (13)0
Replies (13)
Webafrica's replyOfficial
13 Apr 2026, 10:48Hi Nonhlanhla, we understand how frustrating this situation must be, especially after applying for the service, being advised it is active, and still not being able to use it. It’s also completely understandable that having to rely on mobile data while waiting for resolution has added unexpected cost and inconvenience.
To help us investigate this properly and get this sorted for you as quickly as possible, please send us a direct message with your customer details, including your ID number, email address, and cell number. This will allow us to verify your account and locate your application without delay.
Once we have your details, we’ll be able to pick this up immediately and work on getting clarity and a resolution for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 10:48
Official
Hi Nonhlanhla, we understand how frustrating this situation must be, especially after applying for the service, being advised it is active, and still not being able to use it. It’s also completely understandable that having to rely on mobile data while waiting for resolution has added unexpected cost and inconvenience.
To help us investigate this properly and get this sorted for you as quickly as possible, please send us a direct message with your customer details, including your ID number, email address, and cell number. This will allow us to verify your account and locate your application without delay.
Once we have your details, we’ll be able to pick this up immediately and work on getting clarity and a resolution for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
13 Apr 2026, 13:51Hi Nonhlanhla, thank you for providing the details, we really appreciate the information as it helps us get a clearer picture of what you’re experiencing.
We’ve escalated this to our technical team to check your connection and investigate the intermittent issue further. They will reach out to the account holder once they’ve completed their initial checks.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:51
Official
Hi Nonhlanhla, thank you for providing the details, we really appreciate the information as it helps us get a clearer picture of what you’re experiencing.
We’ve escalated this to our technical team to check your connection and investigate the intermittent issue further. They will reach out to the account holder once they’ve completed their initial checks.
Warm regards,
Webafrica Crew
Webafrica Crew
NS
Nonhlanhla S's updateReviewer Update
14 Apr 2026, 15:54Hi,
please note that we are still waiting for someone to call us, in the meantime we buying data everyday
please note that we are still waiting for someone to call us, in the meantime we buying data everyday
NS
Nonhlanhla S's update14 Apr 2026, 15:54
Reviewer Update
Hi,
please note that we are still waiting for someone to call us, in the meantime we buying data everyday
please note that we are still waiting for someone to call us, in the meantime we buying data everyday
Webafrica's replyOfficial
14 Apr 2026, 16:27Hello Nonhlanhla,
We understand how frustrating this must be, especially as you are still waiting for a call back while continuing to incur daily data costs just to stay connected. It is completely understandable that this delay feels inconvenient and stressful given the ongoing impact on your household.
We have escalated this again to our technical team and marked it for urgent follow-up to ensure the account holder is contacted as soon as possible. The team has been requested to prioritise the investigation and provide you with assistance without further delay.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as you are still waiting for a call back while continuing to incur daily data costs just to stay connected. It is completely understandable that this delay feels inconvenient and stressful given the ongoing impact on your household.
We have escalated this again to our technical team and marked it for urgent follow-up to ensure the account holder is contacted as soon as possible. The team has been requested to prioritise the investigation and provide you with assistance without further delay.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 16:27
Official
Hello Nonhlanhla,
We understand how frustrating this must be, especially as you are still waiting for a call back while continuing to incur daily data costs just to stay connected. It is completely understandable that this delay feels inconvenient and stressful given the ongoing impact on your household.
We have escalated this again to our technical team and marked it for urgent follow-up to ensure the account holder is contacted as soon as possible. The team has been requested to prioritise the investigation and provide you with assistance without further delay.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as you are still waiting for a call back while continuing to incur daily data costs just to stay connected. It is completely understandable that this delay feels inconvenient and stressful given the ongoing impact on your household.
We have escalated this again to our technical team and marked it for urgent follow-up to ensure the account holder is contacted as soon as possible. The team has been requested to prioritise the investigation and provide you with assistance without further delay.
Warm regards,
Webafrica Crew
NS
Nonhlanhla S's updateReviewer Update
15 Apr 2026, 14:06Hi,
We have not yet received the promised call. If this matter is not resolved by the end of today, we kindly request a refund and that someone arrange to collect the device.
This will allow us to apply to another company that can provide the necessary assistance
NS
Nonhlanhla S's update15 Apr 2026, 14:06
Reviewer Update
Hi,
We have not yet received the promised call. If this matter is not resolved by the end of today, we kindly request a refund and that someone arrange to collect the device.
This will allow us to apply to another company that can provide the necessary assistance
Webafrica's replyOfficial
15 Apr 2026, 14:11H Nonhlanhlai,
We’ve submitted a follow-up again with the relevant team regarding the pending call and have requested urgent attention on the matter.
The team will revert with feedback as soon as possible once they have reviewed and made contact.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Apr 2026, 14:11
Official
H Nonhlanhlai,
We’ve submitted a follow-up again with the relevant team regarding the pending call and have requested urgent attention on the matter.
The team will revert with feedback as soon as possible once they have reviewed and made contact.
Warm regards,
Webafrica Crew
Webafrica Crew
NS
Nonhlanhla S's updateReviewer Update
16 Apr 2026, 11:26Hi,
We were contacted by an agent, similar to previous calls we have received; however, they were unable to assist us with our request.
We were contacted by an agent, similar to previous calls we have received; however, they were unable to assist us with our request.
As previously communicated, we had requested for a technician to visit our premises, but this has not yet been arranged.
It has now been 16 days, and we are still awaiting assistance. We would appreciate your urgent attention to this matter and a confirmed date for the technician’s visit.
NS
Nonhlanhla S's update16 Apr 2026, 11:26
Reviewer Update
Hi,
We were contacted by an agent, similar to previous calls we have received; however, they were unable to assist us with our request.
We were contacted by an agent, similar to previous calls we have received; however, they were unable to assist us with our request.
As previously communicated, we had requested for a technician to visit our premises, but this has not yet been arranged.
It has now been 16 days, and we are still awaiting assistance. We would appreciate your urgent attention to this matter and a confirmed date for the technician’s visit.
Webafrica's replyOfficial
16 Apr 2026, 12:29Hello Nonhlanhlai,
We understand how frustrating it must be to still be waiting after 16 days, especially after previously requesting a technician visit and not yet receiving the support needed. The lack of clear timelines and repeated follow-ups can understandably be very concerning.
After reviewing the account, it can be confirmed that a line fault has been logged under reference WA*** with Openserve for further investigation. The team responsible for fault follow-ups is actively engaging with Openserve on this matter and will continue to track progress closely.
The urgency of your case has been clearly highlighted to ensure it receives the necessary attention, and updates will be provided as soon as there is movement on the fault.
If you need any further assistance in the meantime, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting after 16 days, especially after previously requesting a technician visit and not yet receiving the support needed. The lack of clear timelines and repeated follow-ups can understandably be very concerning.
After reviewing the account, it can be confirmed that a line fault has been logged under reference WA*** with Openserve for further investigation. The team responsible for fault follow-ups is actively engaging with Openserve on this matter and will continue to track progress closely.
The urgency of your case has been clearly highlighted to ensure it receives the necessary attention, and updates will be provided as soon as there is movement on the fault.
If you need any further assistance in the meantime, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 12:29
Official
Hello Nonhlanhlai,
We understand how frustrating it must be to still be waiting after 16 days, especially after previously requesting a technician visit and not yet receiving the support needed. The lack of clear timelines and repeated follow-ups can understandably be very concerning.
After reviewing the account, it can be confirmed that a line fault has been logged under reference WA*** with Openserve for further investigation. The team responsible for fault follow-ups is actively engaging with Openserve on this matter and will continue to track progress closely.
The urgency of your case has been clearly highlighted to ensure it receives the necessary attention, and updates will be provided as soon as there is movement on the fault.
If you need any further assistance in the meantime, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be waiting after 16 days, especially after previously requesting a technician visit and not yet receiving the support needed. The lack of clear timelines and repeated follow-ups can understandably be very concerning.
After reviewing the account, it can be confirmed that a line fault has been logged under reference WA*** with Openserve for further investigation. The team responsible for fault follow-ups is actively engaging with Openserve on this matter and will continue to track progress closely.
The urgency of your case has been clearly highlighted to ensure it receives the necessary attention, and updates will be provided as soon as there is movement on the fault.
If you need any further assistance in the meantime, you are welcome to reach out via Hello Peter and the team will be happy to assist.
Warm regards,
Webafrica Crew
NS
Nonhlanhla S's updateReviewer Update
18 Apr 2026, 10:16Hi,
it is now the 1th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
it is now the 1th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
NS
Nonhlanhla S's update18 Apr 2026, 10:16
Reviewer Update
Hi,
it is now the 1th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
it is now the 1th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
NS
Nonhlanhla S's updateReviewer Update
18 Apr 2026, 10:16 Hi,
it is now the 18th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
it is now the 18th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
NS
Nonhlanhla S's update18 Apr 2026, 10:16
Reviewer Update
Hi,
it is now the 18th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
it is now the 18th day without internet connection and we have spent R1,400 on data alone which we have paid R700 on the 31st of March.
I have requested that a technician be sent to collect the router and we get a refund in order for us to apply with with another internet provider.
when will we be assisted because I have received all kind of apologies which does not mean much to me without being assisted.
Webafrica's replyOfficial
20 Apr 2026, 09:55Hello Nonhlanhla,
We understand how frustrating and exhausting this situation must be, especially being without a stable connection for 18 days, having to rely on mobile data at additional cost, and not receiving a lasting resolution despite multiple follow-ups and attempts to get the service working.
We also acknowledge your request to cancel, given the ongoing experience. We`ve escalated your cancellation request to our Cancellations Team, and they will be contacting you directly to assist.
Your experience has been shared with the relevant internal teams for review to address the delays in resolution and improve communication going forward.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this situation must be, especially being without a stable connection for 18 days, having to rely on mobile data at additional cost, and not receiving a lasting resolution despite multiple follow-ups and attempts to get the service working.
We also acknowledge your request to cancel, given the ongoing experience. We`ve escalated your cancellation request to our Cancellations Team, and they will be contacting you directly to assist.
Your experience has been shared with the relevant internal teams for review to address the delays in resolution and improve communication going forward.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:55
Official
Hello Nonhlanhla,
We understand how frustrating and exhausting this situation must be, especially being without a stable connection for 18 days, having to rely on mobile data at additional cost, and not receiving a lasting resolution despite multiple follow-ups and attempts to get the service working.
We also acknowledge your request to cancel, given the ongoing experience. We`ve escalated your cancellation request to our Cancellations Team, and they will be contacting you directly to assist.
Your experience has been shared with the relevant internal teams for review to address the delays in resolution and improve communication going forward.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this situation must be, especially being without a stable connection for 18 days, having to rely on mobile data at additional cost, and not receiving a lasting resolution despite multiple follow-ups and attempts to get the service working.
We also acknowledge your request to cancel, given the ongoing experience. We`ve escalated your cancellation request to our Cancellations Team, and they will be contacting you directly to assist.
Your experience has been shared with the relevant internal teams for review to address the delays in resolution and improve communication going forward.
Warm regards,
Webafrica Crew
NS
Nonhlanhla S's updateReviewer Update
20 Apr 2026, 11:34Hi,
A technician did come and sorted the line that was a problem. You can stop the cancellation though it took Webafrica 19 days to resolve the issue and we are out of pocket with 1,4K that we used for the data for those days.
A technician did come and sorted the line that was a problem. You can stop the cancellation though it took Webafrica 19 days to resolve the issue and we are out of pocket with 1,4K that we used for the data for those days.
NS
Nonhlanhla S's update20 Apr 2026, 11:34
Reviewer Update
Hi,
A technician did come and sorted the line that was a problem. You can stop the cancellation though it took Webafrica 19 days to resolve the issue and we are out of pocket with 1,4K that we used for the data for those days.
A technician did come and sorted the line that was a problem. You can stop the cancellation though it took Webafrica 19 days to resolve the issue and we are out of pocket with 1,4K that we used for the data for those days.
Webafrica's replyOfficial
20 Apr 2026, 11:45Hello Nonhlanhla,
Thank you for your feedback and for confirming that a technician was able to resolve the line issue. We’re glad to hear your connection is now working again, and we understand the frustration caused by the extended downtime and the additional costs you incurred for mobile data during this period.
We can also confirm that we will take note of your request to stop the cancellation process following the resolution.
Thank you for your feedback and for confirming that a technician was able to resolve the line issue. We’re glad to hear your connection is now working again, and we understand the frustration caused by the extended downtime and the additional costs you incurred for mobile data during this period.
We can also confirm that we will take note of your request to stop the cancellation process following the resolution.
Your experience has been shared with our Service Quality Team for review to help improve our overall service and response times.
If you need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 11:45
Official
Hello Nonhlanhla,
Thank you for your feedback and for confirming that a technician was able to resolve the line issue. We’re glad to hear your connection is now working again, and we understand the frustration caused by the extended downtime and the additional costs you incurred for mobile data during this period.
We can also confirm that we will take note of your request to stop the cancellation process following the resolution.
Thank you for your feedback and for confirming that a technician was able to resolve the line issue. We’re glad to hear your connection is now working again, and we understand the frustration caused by the extended downtime and the additional costs you incurred for mobile data during this period.
We can also confirm that we will take note of your request to stop the cancellation process following the resolution.
Your experience has been shared with our Service Quality Team for review to help improve our overall service and response times.
If you need any further assistance, feel free to reach out to us on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew