Web Africa is the Absolute Worse!!!

I recently moved into unit number 108 at Van Buuren Estate and was told by the estate agent that Web Africa is the FNO in my complex. So I phoned them up on the 1st of June and was told that TT Connect was the preferred FNO so I ordered a line through them. I was told that a router would be delivered and that I would be charged R499 for the delivery and that someone would come to do the installation.

The router was delivered and I was charged for it but no one ever came to install the line. When I phoned to ask what was happening, I was told that my line had been cancelled because TT Connect isn't in my complex, it is Open Serve. So then the person I spoke to ordered the line through Open Serve and told me that it would be installed within the week (last week). Once again I heard nothing back from and I had to follow up on Friday. I spoke to a consultant who informed me that neither TT Connect or Open Serve is in my complex and that I had to find out from the body corporate who the Fibre Network Operator in Van Buuren Estate is.

When I phoned the caretaker he informed me that Infraplex is the Fibre Network Operator and when I phoned them they confirmed that they are the only Fibre Network Operator in Van Buuren Estate and that Web Africa definitely doesn’t have a presence here. So I ordered the line from them and sent an email to the Web Africa consultant I spoke to, informing him that I needed the router to be collected and the R499 refunded. As is typical of Web Africa, he never rep**** and no one has bothered to get in touch with me since. Every time I phone I immediately come through to sales and when I am transferred to the right department I get cut off. I used the whatsapp service Tuesday and only got put through to an agent Wednesday. When I finally did get through to a agent on the chat line he said someone would get in touch with me. No one ever did. I sent a mail to the complaints department. No one ever rep****.

Web Africa is the absolute worse! Their lack of service and communication is nothing less than appalling. They didn't know that they don't have a presence in Van Buuren Estate and went ahead and sold me a router anyway. Then they realized they don't have a presence so they cancelled the order but no one ever bothered to inform me or to refund my money. This is truly shocking! I want my account cancelled and my money refunded and the router must be collected.