CF
Charmaine F
1 reviews | Active since Dec 2023
26 May 2026, 16:59
Web Africa is the ab...
Web Africa is the absolute worst ISP I've ever had!... When my installation was done it took over 10 days for them to get my internet working everything showed active yet i had no internet connection, then out of nowhere my line was cancelled back end. I was told 2-5 days for reactivation. Activation was done then day 9 still no internet the same as the initial installation... No one knows what the problem is, no one takes responsibility for it or getting it sorted... I honestly wish i never joined web africa.
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Webafrica's replyOfficial
26 May 2026, 17:06Hi Charmaine,
We understand how frustrating and disappointing this has been, especially after delays, repeated disruptions, and feeling like no one is taking ownership of the issue. This is not the client experience we want to deliver, and it’s certainly not the standard we aim for at Webafrica.
We’ve reviewed your account and can confirm that a line fault was logged yesterday under reference WA***. The team responsible for fault follow‑ups is actively engaging with the network provider and has been made fully aware of the ongoing issues you’ve experienced. This fault remains prioritised, and the focus is on ensuring a resolution is reached as soon as possible.
We’ll continue pushing this with urgency and ensure you’re kept informed as updates become available. If you require any further assistance, please continue engaging with us via Hello Peter, and we’ll remain actively involved.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this has been, especially after delays, repeated disruptions, and feeling like no one is taking ownership of the issue. This is not the client experience we want to deliver, and it’s certainly not the standard we aim for at Webafrica.
We’ve reviewed your account and can confirm that a line fault was logged yesterday under reference WA***. The team responsible for fault follow‑ups is actively engaging with the network provider and has been made fully aware of the ongoing issues you’ve experienced. This fault remains prioritised, and the focus is on ensuring a resolution is reached as soon as possible.
We’ll continue pushing this with urgency and ensure you’re kept informed as updates become available. If you require any further assistance, please continue engaging with us via Hello Peter, and we’ll remain actively involved.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 17:06
Official
Hi Charmaine,
We understand how frustrating and disappointing this has been, especially after delays, repeated disruptions, and feeling like no one is taking ownership of the issue. This is not the client experience we want to deliver, and it’s certainly not the standard we aim for at Webafrica.
We’ve reviewed your account and can confirm that a line fault was logged yesterday under reference WA***. The team responsible for fault follow‑ups is actively engaging with the network provider and has been made fully aware of the ongoing issues you’ve experienced. This fault remains prioritised, and the focus is on ensuring a resolution is reached as soon as possible.
We’ll continue pushing this with urgency and ensure you’re kept informed as updates become available. If you require any further assistance, please continue engaging with us via Hello Peter, and we’ll remain actively involved.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this has been, especially after delays, repeated disruptions, and feeling like no one is taking ownership of the issue. This is not the client experience we want to deliver, and it’s certainly not the standard we aim for at Webafrica.
We’ve reviewed your account and can confirm that a line fault was logged yesterday under reference WA***. The team responsible for fault follow‑ups is actively engaging with the network provider and has been made fully aware of the ongoing issues you’ve experienced. This fault remains prioritised, and the focus is on ensuring a resolution is reached as soon as possible.
We’ll continue pushing this with urgency and ensure you’re kept informed as updates become available. If you require any further assistance, please continue engaging with us via Hello Peter, and we’ll remain actively involved.
Warm regards,
Webafrica Crew