Hellopeter
Share Your Experience
JK
Jo K

1 reviews | Active since Jun 2018

26 Oct 2018, 14:54

Web africa is pathetic. Completely pathetic.

I have been trying to get hold of billing for two days. Nothing!! And if i dont, the tech that did my fibre move said i wpuld be double billed. Spoke to one guy in sales that just transfered me to the billing queie after i asked him not too, the a lady transfers me again and the line goes out, the someone at billing answers and just hangs up. I have also tried email and they dont answer. I have spent about 150 rand airtime trying to speak to someone from their billing department and have had no joy. These people are ****** useless. Ill be moving my money to a different bank account until someone from web africa CALLS ME to assit. Pathetic service. Pathetic. #searching for another provider.

0
Replies (5)
Webafrica
Webafrica's reply26 Oct 2018, 15:00
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

JK
Jo K's update26 Oct 2018, 15:11
Reviewer Update
I have already sent you a ****** mail with no response. I want a phone call from you billing consultant now. ********** 538. What a *** response, you can clearly read that iv been trying to reach your billing department for two days. **** poor
JK
Jo K's update26 Oct 2018, 15:14
Reviewer Update
Heres my ticket number - 315123.
JK
Jo K's update26 Oct 2018, 15:22
Reviewer Update
Now i send my ticket number to the addresses listed above to escalate and it says 24 hours for a reply. Pathetic. Also just spoke to another consultant trying to get through and she said she would have a billing consultant call me, guess what, nothing, nothing has been done to help. You should setup your phone system to bill customers, you will be rich, ****ing rich I say.
JK
Jo K's update30 Oct 2018, 17:47
Reviewer Update
Finally spoke to a compitent consultant at Web Africa. Her name is Monique and she does not even work in the department i needed help from. Thank you for your assistance, your other *** consultants can all learn from here.