web africa is not doing their work and hold other people liable for their faults

Webafrica introduced a R999 cancellation fee...even when trying to leave this ISP they will still try to rip you off... Webafrica introduced a R999 cancellation fee, and before a customer can proceed to downgrade/upgrade the current service you have to tick a box which says if you chose to downgrade or upgrade, you accepted you would have to pay a R999 cancellation fee in the future, should you terminate the service with Webafrica.

I'm now trying to cancel my service because i am moving. I was on whatsaap with their number a month ago to cance but now all of an sudden i must pay for July and a cancellation fee? They said i must do it 20 days before then i will not be charged but now they tell me i must pay. I had a conversion on the 3 June 2025 for the cancellation for July. That is not how it works...the people do not do their work....... it seems impossible to call or speak to someone directly. but it is proving quite difficult to get hold of anyone working for this company other than their idiotic Whatsapp chat "support". I have the router they can have it back i am already 5 years with them and now the service is awfulll!!!!! Unhappy customer